@@ -51,13 +51,12 @@ With quarterly reconciliation, you pay less annually.
If it's not possible for you to participate in quarterly reconciliations, you can opt out of the
process by using a contract amendment. In that case, you default to the annual review.
### True-ups for customers with a Cloud License
### True-ups for customers with a cloud license
If customers with a Cloud License have reconciliations enabled, their instance sends seat usage data to CustomersDot on a daily basis.
If customers with a cloud license have reconciliations enabled, their instance sends seat usage data to CustomersDot on a daily basis.
The reconciliation is processed quarterly, in the same way described in the previous section.
However, if there are issues with syncing the seat usage data and there is no sync data or the sync is older than 3 months,
a Cloud License will fall back to validating true-ups when being applied to the self-managed instance.
If customers with a cloud license do not have reconciliations enabled, the subscription sync is missing or if the most recent subscription sync is older than three months, true-ups are processed instead of quarterly reconciliations.
